Customer Support

The Rescue GSM 4000 LTE is AT&T Certified. You can use our SIM card service or an AT&T retail card.

VoLTE stands for Voice over the LTE network. LTE stands for Long Term Evolution.

The meaning of POTS is: Plain Old Telephone Service. These phone lines have been around for 100 years. Back in the day these phone lines were commonly used for general phone service, the facility’s fire alarm panel and elevator phones.

They are being dismantled at a fast pace and will be phased out by 2026. Many areas no longer offer POTS line service especially at new construction sites.

NFPA-72 and IBC require hands free communication with a pre-recorded location message.

Yes, please contact us for more information.

No, its not rated for that use but there are other cellular products that are. Please contact us for more details.

No, these devices don’t have the proper parameters to end the call from the Emergency Phone. There are procedures done by the emergency dispatch center to terminate the call. These devices can also tie up and put that emergency phone line at the dispatch center out a service for a significant period-of-time delaying other incoming emergencies. We have built these protocols into the Rescue GSM.

The average cost of a POTS/Analog phone ranges between $80.00 to $110.00 per line/per month.

Yes, these emergency phones are very similar to elevator emergency phones and will give you the opportunity to terminate the dedicated POTS/Analog phone line for a significant cost savings.

Yes, in the event of a power failure our device will provide back-up power for 8-Hours.

No, this will require a waterproof and outdoor rated antenna. We have several options available.

48-Volts, very similar to a POTS/Analog phone line.

Yes, these devices are supervising line voltage, line quality and frequency signature.

Yes, this device will work great and give you the opportunity to terminate the POTS/Analog phone line for a cost savings. Our device however does not accommodate remote programming of users. Contact us with further questions and options regarding this.

Yes, this device will work great and give you the opportunity to terminate the POTS/Analog phone line for a cost savings. Our device however does not accommodate remote programming of users. Contact us with further questions and options regarding this.

We recommend you visit the following link to check coverage in your area:
Mobile LTE Coverage Map | Federal Communications Commission

Yes, this is the perfect time to install the device for optimum cellular coverage

You can if you use a phone line combiner. This prioritizes and connects the emergency calls.

No, these are two different emergency services and each require their own phone line or Rescue GSM.

The best location to install this is at the telephone company D-Marc (demarcation) point. This is where your phone service enters the facility and typically where the elevator/other emergency phone lines terminate. This device is not intended to be installed in the elevator car, shaft or equipment room unless you are licensed to work in these areas. However, the final location for installation depends on quality cellular service.

You can, but often its easier to remote the device and run a CAT-6 back to the phone block or D-Marc.

Yes, but first you will need a NEMA Rated or weather proof outdoor enclosure. In colder climates you will need an enclosure heater strip and heater strip. Contact us for more details.

Yes, many fire and police dispatch centers will now monitor your emergency phones at no charge, but you must first get approval. We recommend you start with contacting your fire inspector or calling the non-emergency phone number for your local fire department.